Frequently Asked Questions
Everything you need to know
Do you offer gift wrapping?
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Yes! We offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout, and we'll package your items beautifully with a ribbon and gift tag.
What are your shipping times?
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Standard shipping takes 5-7 business days. We also offer expedited (2-3 days) and express (1-2 days) shipping. Orders over $100 qualify for free standard shipping.
Are all toys safety tested?
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Absolutely. Every product in our store meets or exceeds US safety standards. We only carry toys from reputable brands that prioritize child safety.
Can I track my order?
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Yes! Once your order ships, you'll receive an email with tracking information. You can monitor your package's journey from our warehouse to your door.
What is your return policy?
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We offer a 30-day return policy on most items. Products must be in original condition with packaging intact. See our full Refund Policy for details.
Do you have a physical store?
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Currently, we operate exclusively online, which allows us to offer better prices and a wider selection. Our headquarters in Mill Valley, CA is not open to the public.